What if I need to cancel or reschedule an appointment?
Our expectations are that your scheduled cleanings are important to both you and the service provider. We have reserved that time slot for you and no one else. If, for any reason, you need to cancel or change your scheduled appointment, please give us a full 24-hour notice so that we can try to fill your time slot.
Your service provider has a limited number of time slots per week and a cancellation puts him/her out of work for your time period. If you have a cancellation upon the team’s arrival, we will be forced to pass along a $50.00 lockout fee to help reimburse the service provider. Please note that we will not be calling to confirm appointments.
Will you always arrive at the same time?
Due to the time-consuming, unpredictable nature of cleaning, Clarkston Cleaning Services, LLC cannot guarantee the exact time of arrival. However, for your convenience, we do send out an email one day prior to your cleaning with a two-hour window for our arrival time.
How will you access my home if I’m not there?
If you cannot be home to let us in for your regular cleanings, we ask that you provide us a key or garage entry code. If you do not want Clarkston Cleaning Services, LLC to have a key or garage code to your home, please make sure that your home is open for us on the scheduled cleaning day. We recommend changing the batteries on your garage pad once a year to avoid the team being locked out.
If the service provider is unable to gain access for any reason, we will be forced to charge you a lockout fee in the amount of $50.00 to help reimburse the service provider. We also expect that your driveway and walkway will be clear of snow and ice to prevent injury to our employees.
How much will my first cleaning cost?
We strongly recommend you begin your regularly scheduled house cleanings with our Premium Cleaning package to deep clean your home before beginning regular maintenance cleanings. Because this first cleaning requires more time and work, we charge for it by the hour at a rate of $40/maid hour (2 maids $80/hour or 3 maids $120/hour), with an $80 minimum on all cleanings.
You will receive an estimated price for your first cleaning that is an approximate calculation based on the size of your home and all the rooms included. The actual cost may be more or less than the estimate given. Hourly cleanings are based on the actual time in the home and not rounded to the nearest quarter, half, or hour.
What is a maid hour?
Imagine cleaning your home top to bottom by yourself, and it takes you six hours. If the cleaning would take you six hours, this is the total “Maid Hours” for the cleaning of your home. With our cleaning teams of two, three, and sometimes four service providers (depending on the day), this shortens the maid hours in your home.
For example: If it takes you six hours to clean your home, it would take a team of two three maid hours, a team of three two maid hours, and a team of four one maid hour and thirty minutes.
How do I pay?
We are compensated on a pay-as-you-go basis and request full payment upon the completion of each visit. We accept cash, checks, Visa, Mastercard, American Express, and Discover cards. We will be happy to keep a credit card on file and charge your credit card the day after we have cleaned your house.
If you prefer to pay at the time of service, please make checks payable to “Clarkston Cleaning Services” or pay online at www.clarkstoncleaning.com. We will also be forced to pass on a $25.00 service fee for all returned checks and a $25.00 a month late fee for any outstanding balance starting at 30 days late.
Are your employees insured?
Yes! All of our service providers are fully insured so you incur no liability in the event of an accident or job-related injury in your home.
Is there anything you don’t clean?
Yes, there are some housekeeping tasks we CANNOT provide, including
- Remove or clean up any human or animal feces or waste (per OSHA regulations)
- Move any furniture over five pounds (dressers, beds, tables, rockers, couches, hutches, desk, shelving units, refrigerator, oven, washer, dryer, etc)
- Make top bunk beds
- Turn on electricity or water at the main switch
- Be on any step ladder over two steps high
- Remove screens from windows
- Remove windows to clean the outside
- Clean kitty litter boxes
- Flip mattresses
- Wash walls
- Clean garages
Who provides the cleaning supplies?
You never have to worry about providing cleaning supplies. Your team of service providers will come prepared with all of the cleaning supplies and equipment required to clean your home, such as
- Sure Bet II
- Citrus Neutral Cleaner
- Bar Keepers Friend
- Rust Aid
- Totally Awesome
- 2 bagless vacuums
- Extension dusters
- Color-coded microfiber cloths for each area of your home
- 2-Step step stool
- 2 flat board mops
- Ceiling fan cleaning attachment
Will you take before & after pictures of my home?
Our teams work hard to make your home sparkle, and we encourage our team members to take before and after pictures from time to time. No worries! These pictures will never include pictures of family members, personal items, or documents.